Shipping policy

Shipping Policy

Thank you for shopping with GlassGoblin!

Each order is made to order. Please allow 7 business days for your order to be processed and produced before it ships.

Estimated shipping time is approximately 7 business days after processing — approximately 14 business days total from the date of purchase. Delivery times may vary depending on your location. Orders shipping to certain areas may take longer than the estimated timeframe. Extended delivery times do not qualify for a refund.

Total estimated delivery time from the date your order is placed is approximately 28 business days (14 business days for production + 14 business days for shipping).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available). Please allow up to 48 hours for tracking information to update after your package has been dispatched.

While we strive to meet our estimated delivery times, delays may occasionally occur due to high order volumes, carrier delays, severe weather, customs inspections (for international orders), public holidays, and unexpected transportation issues.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer.

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date with your order number, photos of the damage (if applicable), and a brief description of the issue.

International shipping times may vary depending on your country's customs procedures and local postal service. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

For shipping questions, please reach out to goblinglassuport@outlook.com.