Refund policy

Refund Policy

Each item is made to order. Please allow 7 business days for production and an additional 7 business days for shipping — approximately 14 business days total. Delivery times may vary depending on your location and could take longer for certain areas. Extended delivery times do not qualify for a refund.

All sales are final once your order has shipped. We do not accept refunds due to change of mind, sizing issues, or buyer's remorse.

If your item arrives damaged, you must notify us within 48 hours of delivery with photo or video proof of the damage. Claims submitted after 48 hours will not be accepted.

A refund or replacement will only be issued if you received the wrong item, your item arrived damaged, or a refund has been approved by our support team.

If your tracking shows delivered but you cannot locate your package, please contact your shipping carrier first. If you still need assistance, reach out to us and we will do our best to help. We are not responsible for delays caused by shipping carriers, including delays due to weather conditions or other circumstances outside of our control.

You are responsible for entering the correct shipping address at checkout. We cannot guarantee address changes once an order has been placed.

For any issues, please reach out to goblinglassuport@outlook.com.